Rolecos is located at YiWu, a world famous international trade city,We have our own factories,We are devoted to produce the best cosplay costumes for world wide cosplayers. We also provide all special occasion events costumes like Halloween, Christmas ,etc. We strive to provide you with the most current selections, the best prices, the most complete size range with custom made and the largest variety of choices.
Size: Please check our size table and how to determine the size before purchasing, And please note that the size chart may have1-3cm error due to the measuring method .If you don’t know what size to choose,Please contact us,We will help you. If you choose the size and it does not suit you, we are not responsible.
Color:The real color of the item may be slightly different from the pictures shown on website,caused by many factors such as brightness of your monitor and light brightness.
1,Please leave correct telephone number and correct address when filling your buyer information.
2,It’s gonna take several days to package the item, address it and get it to the post office(we will as quickly as possible),After that we will fill the tracking number,You can find it in your order details.
3, Our shipping options only for reference,We may choose faster shipping way for your order,Please be aware.
4 .If due to the buyer reason including “refuse to sign for the package” or “refuse to pay the tax” or “buyer country post reason” and so on, the buyer have to undertake all the lose. We are in charge of the responsibility keep the goods left China smoothly, once the goods leave China then the buyer will be in charge of all the responsibility.
5.If you have any special request,please contact us. we will reply in 24 hours due to the time difference between us.
Shipping problems:If you don’t receive your product before the protection time over,Please contact us,We will extend it to make sure you can receive the product,meanwhile,we will contact the express company to help you locate your parcel.If the parcel has been lost,We will give you resend or refund.
Quality problems:If the product you received have quality issues,Please contact us and send us the product photos,After we check the photo,If there are quality problems ,We will give your partly refund as compensation or you can return it and get full refund .(return back shipping fee paid by you.)
Accessories Problems:If the product you received has missing part,Please contact us,We will resend the missing part to you.
Exchange:We offer return for change service,If you don’t like the color or size doesn’t fit,Please contact us,We will give you our address,You can send it back,After I receive it,I will send you different color or size,And inform you the new tracking number.The return back shipping fee paid by you.
Your feedback is very important to us,If you are satisfied with the product,Please leave a 5 star positive feedback. If you are not satisfied about what you recived, please contact us first, we can resolve this problem, make you satisfied.Thanks.